Facebook, Blackberry and Social Media - At Play and Work!

Last week I was Moderator of an Insights session for the European Sponsorship Association entitled, 'The New Era of Sponsorship'. We were fortunate to be joined by Vijay Solanki from Blackberry, Trevor Johnson from facebook, Thomas Godfrey from Sport England and Kieron Kilbride from Football League Interactive. It was a fascinating session which focused on the growing adoption of social and new media in sposnorship. What was clear throughout was, in the Vijay’s words,

‘social media is word of mouth on steroids’

It is also the future of marketing and sponsorship as we know it.
It has been relatively easy this far for those of us who are slightly long in the tooth in our roles to ignore the phenomenons of facebook, myspace, bebo and the like in our lives and our business. But did you know Starbucks now has 6.2m facebook fans in the world, and that it can effectively now engage with them on a personal level for free? Could you imagine how frustrating it might be for the Football Association that there are now more football clubs set up on facebook than there are registered with the Association itself? Can any of us really understand how powerful it is that British Gas can market their British Swimming Championships in Manchester to 98,000 fans of swimming in the local area at the touch of a button?

As Thomas Godfrey from Sport England shared, the majority of sport in this country is now played outside of traditional clubs. Just like the majority of music is bought outside record shops, the majority of voting decisions made without watching an official Party Political Broadcast and the majority of our news consumed outside of the 10pm broadcast and the morning paper. We no longer live a boxed-in existence.

The great irony, of course, is that for some reason in a corporate setting we somehow forget all of this. We tend to assume that mass communication without two way dialogue is appropriate, and even effective. We grumble when we see an employee on facebook at work, ignoring the fact they will likely be on e-mail in the evening. We tut when we see our employees with their ipods on while they work – ignoring the fact classical music helps them focus. We consider it a hindrance not a help.

Social media helps create tailored communication with individual audiences. It supports dialogue and debate rather than formal dictat. We could all use a little bit in our lives – at work and play.